PRIVACY POLICY

Effective date: 09 October 2025

At 1CLICKS, your trust is everything. This Privacy Policy explains what we collect, why we collect it, how we use and share it, and the choices you have. By using 1clicks.in, you agree to the practices described here.

Who we are

1CLICKS (“we”, “us”, “our”) operates the website 1clicks.in and related services (order processing, customer support, marketing communications).
Contact (Privacy/Grievance):
Email: queries@1clicks.in
Address: A-1202, Marathon Neoskies, Utkarsh Nagar, Opp. Yashwant Chandji Sawant Vidyamandir, Bhandup (W), Mumbai-400078, India.

What we collect

We collect only what we need to serve you better.

  • Identity & Contact: name, phone number, email, shipping & billing address.
  • Order & Transaction: items purchased, order history, payment status, delivery details. (Card/UPI data is processed by secure payment gateways—we do not store full card/UPI details.)
  • Device & Usage: IP address, device/browser type, pages viewed, time on site, referring pages, approximate location.
  • Communications: messages you send to us (email, WhatsApp, chat, social media), survey responses, support requests.
  • Cookies & Similar Tech: small files that remember your preferences, keep items in cart, and help us improve performance and personalisation (see Cookies & tracking).

Why we collect it (legal basis)

We process your data for:

  • Fulfilling a contract: process orders, payments, shipping, returns/exchanges, and customer support.
  • Legitimate interests: improve site/app performance, prevent fraud, keep records, personalise experience, measure marketing effectiveness.
  • Consent: send offers, newsletters, and updates (you can opt out anytime).
  • Legal obligations: tax, accounting, compliance and law-enforcement requests.

How we use your information

  • Process, ship, and track your orders; provide updates and support.
  • Personalize your shopping experience (recent views, wishlists, recommendations).
  • Send promotional communications only if you’ve opted in (email/WhatsApp/SMS).
  • Maintain security, detect and prevent fraud or misuse.
  • Analyze site performance and improve products, logistics, and customer experience.

Sharing your information

We do not sell your personal information. We share it only as needed:

  • Service Providers: payment gateways, banks, fraud-screening tools, couriers/shipping partners, cloud hosting, analytics, customer support and marketing tools—bound by confidentiality and data-protection obligations.
  • Legal & Compliance: to comply with law, enforce our terms, or protect our rights, users, or the public.
  • Business Changes: If we undergo a merger, acquisition, or asset sale, your data may transfer under the same privacy safeguards.

Payment security

All online payments are processed by trusted PCI-DSS compliant providers. We never store your full card numbers, CVV, UPI PINs, or net-banking passwords on our servers.

Cookies and Tracking

We use cookies and similar technologies to:

  • Keep your cart/session active, remember preferences, and speed up checkout.
  • Understand site usage to improve features and fix issues.
  • (If consented) measure and improve ads on our and partners’ platforms.

Your choice: You can disable non-essential cookies in your browser. Essential cookies (required for the site to function) may still operate. Some features may not work correctly without cookies.

Data Retention

We retain your data only as long as necessary for the purposes above:

  • Orders/Invoices: retained per accounting/tax laws.
  • Support & Warranty: retained for reasonable periods to resolve issues.
  • Marketing: until you unsubscribe or withdraw consent.

When no longer needed, we securely delete or anonymize the data.

Your rights & choices

Subject to applicable law, you can:

  • Access the data we hold about you.
  • Correct/Update inaccurate or incomplete data.
  • Delete your data (where not required by law to retain).
  • Withdraw consent for marketing at any time (use unsubscribe links or email us).
  • Object/Restrict certain processing where permitted.

To exercise your rights, email queries@1clicks.in. We may need to verify your identity before acting on requests.

Children’s privacy

Our services are intended for individuals 18+. We do not knowingly collect personal data from children. If you believe a minor has provided data to us, please contact us to remove it.

Data security

We use administrative, technical, and physical safeguards to protect your information (encryption in transit where applicable, access controls, logging). No system is 100% secure,
but we continuously improve our defences.

International transfers

Our service providers and servers may be located outside India. Where data is transferred internationally, we ensure appropriate protections (contractual safeguards and industry-standard security).

Third-party links & social media

Our site may contain links to third-party websites/apps or embedded content (e.g., Instagram, payment pages). Their privacy practices are governed by their own policies; please review them separately.

Changes to this policy

We may update this Policy to reflect changes in law, technology, or our practices. We’ll post the new version with an updated “Effective date.” Your continued use of 1clicks.in after changes means you accept the updated Policy.

How to contact us

Email: queries@1clicks.in
Postal: A-1202, Marathon Neoskies, Utkarsh Nagar, Opp. Yashwant Chandji Sawant Vidyamandir, Bhandup (W), Mumbai-400078, India.

Return, Exchange & Cod Policy — 1clicks

At 1CLICKS, we maintain the highest standards of hygiene, safety, and quality. To protect our customers and the integrity of our products, we follow a strict Return, Exchange & COD Policy.

1) Core Principle
•Unless a product is received broken, defective, or incorrect, there will be no return, refund, or exchange.
•All sales are considered final except in the limited circumstances defi ned below.

2) Eligibility for Returns/Exchanges
•Only defective, damaged (broken), or incorrect items are eligible.
•Claims must include a mandatory unboxing video (continuous, unedited, from the moment of opening the sealed package).
•Products must be unworn, unused, and returned with original tags, packaging, and invoice.
•Sale, discounted, or promotional items are strictly non-returnable and non-refundable.

3) Timelines & Proof
•Customers must raise a return/exchange request within 48 hours of delivery by emailing queries@1clicks.in with video proof.
•Once approved, the defective/damaged product must be handed over to our courier within 3 days of approval.
•Requests beyond this timeline will be declined automatically.

4) Resolution Method
•No cash refunds will be issued.
•Resolutions will be offered only in the form of:
•Store Credit (valid for future purchases on 1clicks.in), or
•Exchange (equal or higher value product, with customer paying the difference).

5) Shipping & Pickup
•1CLICKS arranges free pickup for approved returns/exchanges within India.
•Products must be securely packed in their original condition with all tags intact.
•Any unauthorised return (without approval or proof) will be refused.

6) Processing Timeline
•Once returned items are received and pass quality inspection, store credit or exchange will be processed within 7 business days.
•Products that fail inspection (used, tampered, or missing packaging/tags) will be rejected with no credit issued.

7) Non-Eligible Scenarios
Returns/exchanges will be immediately rejected if:
•Item is not broken, defective, or incorrect.
•Unboxing video is missing, edited, or unclear.
•Claim raised after 48 hours of delivery.
•Return not handed to the courier within 3 days of approval.
•Product is worn, used, altered, damaged post-delivery, or missing tags/packaging.
•Item purchased during sale/discount/promotion.
•Orders shipped outside India (international orders are final sale).

8) Cash on Delivery (COD) Policy
•Full Cash on Delivery is not available.
•COD orders require 50% advance payment at checkout (via UPI, Card, or Net Banking).
• The remaining 50% is payable at delivery (cash or card).
•COD orders without advance payment will be automatically cancelled.
•Refunds of COD advance (if return approved) will be provided only as store credit.

9) Legal Disclaimer
•1CLICKS reserves the absolute right to deny any return/exchange not meeting these conditions.
•Decisions of 1CLICKS, based on inspection and proof, shall be final and binding.
•By placing an order on 1clicks.in, the customer acknowledges and accepts this Return, Exchange & COD Policy in full.

Contact Us

If you have any questions about our Privacy Policy or how your information is handled, please contact us at:

  • Email: queries@1clicks.in

We value your trust and are always here to address your concerns.